How to make an order from belstaffsoutlet.co.uk.com?
Here are some step-by-step instructions to help you make an order from our website:
(1) Search or browse products, and if you wish to buy them, click 'Add to cart'. You can remove them later or adjust the quantities if you change your mind. Products you've added to your shopping cart are saved there while you looking at more items.
(2) If you have finished choosing the items and want to check out, you can click the checkout button in the Shopping Cart content page.
(3) At the Check Out page, you can choose payment methods and fill in the shipping information. We accept vista, PayPal and western union. To learn more, please contact our service by live chat or email us at belstaffsoutlet.co.uk@gmail.com.

How fast do you ship?
With our standard delivery service we aim to deliver your order within 2 business days. (A business day does not include holidays or weekends.)We ship all orders received before noon (EST) on the same day; orders received afternoon may be shipped on the next business day.

How long will the delivery take?
We mainly use EMS service and normally, it takes 7-14 working days to reach your door.

Can I track my parcel?
We'll offer you the track number after the items are shipped for you. And if you have further problem please email our Customer Services at: belstaffsoutlet.co.uk@gmail.com, we are glad to help you.

What happens if I receive a faulty or wrong item?
Please thoroughly examine your merchandise upon receipt. We accept returns only for defective items that are found within 14 days of receiving the merchandise, in original condition, and before being sold to another customer. Please send it back to us and we can either send you a replacement or a full refund. If you receive the wrong item then send it back to us and we will replace it with the correct item.

Why the image looks different to the product I received?
All the images on our website are as accurate as possible to the products. However, due to the differences in monitors and systems used by our customers, colors and shades may not be 'exact' to the true product. Please believe in us that all of our products are in high quality.

Why do I have to pay to return an item?
This is because if we offer a free returns service we would have to increase our prices to absorb the costs. We believe in giving you the lowest possible prices.

May I cancel the order or exchange goods?
If you want to cancel the order or exchange goods, please send E-mail to us within 24 hours. It will be very inconvenient if we have shipped the goods. Thanks for your understanding and cooperation!

Do you sell other kinds of items except which on your website?
We are always updating our website. If you are interested, you can pay close attention to our website or tell us what kind of goods you would like.

What to do if items are out of stock?
Since the large quantity of goods are shipped from our warehouse, sometimes temporary out of stock may happen, in this case we will contact you as soon as possible, you may choose what to do from the following suggests:
(1) If the goods will arrive in a week, you may choose to wait for the goods;
(2) You may change the style or color of the items;
(3) You may reselect other products; our highly experienced customer service will recommend you some other similar products you may like. If you exchange for a cheaper item, the remaining balance will be refunded to your credit card; you also can exchange to other styles more expensive.
(4) You may cancel the order;
(5) You may discuss your own idea with our customer service.

How do I pay for my order?
We accept Credit Cards, PayPal and Western Union, with which, you can make payment quickly and securely online.

Is it safe to use my credit card?
Absolutely yes. We have taken every precaution to make your transactions secure. Our internet site uses industry-standard security measures, including SSL (Secure Sockets Layer), and interfaces with IC Verify to process credit cards. This encrypts all your personal information preventing it from being accessed or read by any third party. We do not disclose your details to any third party unless it is necessary to fulfill your order. All account information submitted to us is safely isolated from unauthorized Internet access.

Why can't I use the card normally?
(1). Your credit card is out of the available scope of the bank.
(2). Online payment feature of your credit card has not yet been opened.
(3). There is no sufficient fund in your card.
(4). The card number or password you entered is incorrect.
(5). The ID card number you entered is incorrect.
(6). The data transmission of bank system is abnormal.
(7). Network Interruption.
(8). The amount of payment is unequal to the item price.
(9). If your Credit card is effective, the main reason which caused your card can't work normally is that you haven't done the 3D verification. The 3D verification is a free service provided by the credit card company to guarantee the secure online shopping for customers. You can directly call your issuing bank to ask them to add this kind of service for you.

Is your site a PayPal verified company? How does this help me?
Yes, our website has been verified by PayPal. To become verified, a PayPal member must provide PayPal with proof that he or she has opened an account at a bank or other financial institution. Because these institutions are required by law to screen account holders, PayPal's verification process increases security when you pay to those parties you do not know.

How can I contact you if I have any issues?
Our office is open from Monday to Sunday from 8:00 AM to 5:00 PM Beijing Time. You may contact us by email us at our online store during these hours. We are at your service.

It's been several weeks, where is my order?
This doesn't happen often. But if there is any significant delay with your order we will contact you immediately. We will keep contacting you from the time your order is placed. When your shoes are sent out, we will provide you with a shipment tracking number at our own discretion. This tracking number will automatically be emailed to you.

I am looking for goods that are not listed on your site, can you provide them?
If you are looking for goods we don't list on our site. Please contact with us with a picture, a serial number or the model number of the goods. The more details given, the easier and quicker to locate the goods in the factory is.

Order status
Pending: Your order has been confirmed and payment finished, which is waiting for dealing.
Processing: Your order has submitted to our stockroom, which is under preparing.
Delivered: Your order has been shipped and tracking number will be posted to your account.Update: Your order has been signed for.